Benbo Trekker ExcWest Yorkshire Cameras
Frequently Asked Questions
Need some help?
Check our FAQ page for the answers to many commonly asked questions.
The photos you see are likely to be stock photos, although this is not always the case. Due to the sheer amount of different items coming in, we're unable to photograph each item individually.
The description and photos are representative of the item you will receive - of course, if you're looking for a specific version, or serial number, feel free to get in touch and ask us for more details.
Some products don't have photos, why is that?
Our website features a full, live listing of our entire inventory. As soon as it comes into the shop, we list it here on the website too. It takes time to get through everything, so not everything will have a photograph.
When can I expect my order?
We are a small team running a busy shop, and as such we can't always post items out immediately - but we endeavour to dispatch stock within 48 hours of receiving cleared payment (not including weekends or bank holidays)
If you need an item for the next day, or have any particular delivery requirements, we are happy to try and accommodate this if you discuss it with us prior to ordering. Once the item has been dispatched, we cannot be held responsible for any service delays from the courier that is used. We always post items with delivery confirmation and full insurance up the order value.
All used equipment we sell is comprehensively inspected and tested by us. We grade our items with the following scale:
Mint- : Mint Minus. As close to new as a used item can be. It will have absolutely minimal signs of use. Of course, fully functional in all respects. We tend to use this rating sparingly.
Exc+ : Excellent Plus. Very good condition, it will have seen light use and there will be some very minor cosmetic imperfections. Of course, everything is fully functional in all respects unless otherwise stated in the description.
Exc : Excellent. Used condition but good overall - what you might expect from a second hand item. Some signs of use, but of course fully working unless otherwise stated. Our standard condition rating.
Avg : Average. Relatively poor condition overall but still fully working. Will have obvious signs of use and/or minor issues - for example optics may have small defects, a built-in light meter may not work, there may be cosmetic imperfections - and so on - but nothing too detrimental to its functionality and the item will be mostly usable in it’s original capacity.
Ugly: Ugly - only a mother could love it! Heavily used, beaten up, or whatever you want to call it. The item will function but will have some obvious defects - for example the slow shutter speeds may not be working, there may be a ding to a filter rim, deep scratches to optics, or significant signs of use and wear.
'Ugly' rated items do not come with any warranty period.
Additional Condition information
Please note that for any condition rating, we do not guarantee selenium-cell light meters which are built into cameras due to age. These types of meter are usually only found on much older models which are 40-50 years old, and have often decayed to inaccurate or inoperative levels.
Also note that all used lenses will have some specks of dust in the optics no matter what the condition rating.
All items come with three months guarantee unless otherwise stated. For full information, see our Terms and Conditions page.
For full information on returns policy, see our Returns page.