Returning Used Equipment
All used equipment bought online from West Yorkshire Cameras has a 14 day return period from the date the item has been received by the buyer. If you do decide to return an item to us, please let us know by email or include details of your order in the package to speed up the refund process.
We reserve the right to refuse a refund for any items returned misused, damaged, incomplete, or otherwise returned in a different condition to the original sale. Any and all accessories included with the purchase must also be returned.
We will refund (at our discretion) part of or all the extra return costs incurred by the buyer to return the item if it is incorrectly supplied or found to be faulty within 14 days of receipt. We will cover up to the cost of the original postage charge for the item when the order was placed. We unfortunately cannot offer refunds on postage on orders outside of the EU.
Unless expressly stated or otherwise agreed prior to purchase, buyers must cover all return costs on order cancellations for any reason apart from those stated above. As we sell used equipment, it is also at our discretion to accept a return for items which have no faults or no other similar issues, such as if the buyer changes their mind about a purchase. If we do accept a return for an item with no faults or other disagreements (which we have never refused to do) we charge a 5% restocking fee.
Returning New Equipment
We allow the buyer the right to cancel any new equipment orders within 10 days of purchase. If you have received the item and have used it in any capacity, then we cannot accept a return on new equipment, and can only offer to buy the equipment back or part-exchange it at our standard buying in rates. This includes equipment that has been removed from or stripped of its original packaging regardless of whether it has been used or not.
West Yorkshire Cameras will refund postal/delivery charges if the item/s received is incorrectly supplied or found to be faulty on receipt. Unless expressly stated or otherwise agreed prior to purchase, buyers must cover all return costs on order cancellations or refunds.
Returns from Outside of the EU
We accept returns from outside of the EU, however you must mark the parcel as a return, otherwise we will be charged import taxes that we will have to take off the refund amount.